Waiting on redemption payout since 9/14 it’s well over two months now. It’s buried in the TOS that it could take up to 90 days. I contact support on a weekly basis asking for updates, they say “we are passsing this along to our redemption team.” Then do absolutely nothing about it.

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I was permanently banned from CasinoMeister after trying to open a serious thread about irregularities in an online casino game. I didn’t present the full evidence right away because I wanted to see the community’s reaction first ,something many users do. However, the moderator ( Dunover ) abruptly closed the thread saying “nothing new was being added,” even though the thread only had 4 pages (while others have over 20 or more).Later, when the same casino was being criticized by other users and even publicly flagged by the platform itself, I commented again to mention that my original thread had been shut down. Right after that, I was banned with no warning or chance to explain.At no point did I insult anyone, spam, or behave like a troll. I simply tried to present a sensitive issue step by step. I believe I was treated unfairly, especially by a platform that claims to protect players and support transparency.Thank you for your response, Mr. Max Drayman. I find it somewhat cowardly that you choose to hide behind the “Casinomeister Team” signature instead of addressing me directly under your own name.In my case, Casinomeister did receive all the technical evidence directly, and they even sent it to the provider. However, my thread was closed after only four pages with the argument that it “wasn’t going anywhere,” while there are threads in the forum with 20, 30, or even 40 pages full of irrelevant messages that remain open. It is legitimate to ask: why the special focus on mine? Was there outside pressure to close it? The closure was not due to a lack of evidence, but because the topic was inconvenient.I also noticed that my name has been mentioned repeatedly. My name is public everywhere, even here on Trustpilot alongside my email address. That does me no harm. I was not a problematic person; I was someone who touched on topics that affect certain interests within that platform — a platform that claims to protect players, but in practice suffocates them with promotions and bonuses. This is not genuine player protection, but just another tool to push bonuses.Furthermore, I consider it discriminatory to state that all my texts were AI-generated. That is simply not true. The AI was only helping me translate what I wanted to say, as English is not my strong language. Suggesting otherwise sends the message that only those who speak perfect English are welcome in your forum, which is both exclusionary and discriminatory.