Really enjoy the variety of games. Customer service is quick to answer and kind throughout the interaction. I haven’t redeemed as of yet. Very happy with this casino.
1806 people found this review useful
Great Casino/Sports book, shows plenty of matches live, lots of promotions
2549 people found this review useful
Great casino with great bonuses
4268 people found this review useful
Colorful slot themes and fast payouts are what make Lucky Whale worth returning to. Each session feels unique, and payments have always been on schedule.
4741 people found this review useful
Well for starters they are taking forever to send me my winnings when I put in the request around 6:00 AM EST and it's now 3:00 PM and still nothing, and yes I know y'all have alot of customers but winnings should definitely be sent out in a timely manner! Y'all definitely need to work on your customer service agents as well and also the finance team to respond to emails in a timely manner and not just when they feel like it. Still have a help desk service ticket open for 72 hours for a double payment sent to same address and no one has contacted me through email to update me at all. I have sent in multiple emails trying to reach someone but no response. So for the record that's why I gave 2 stars. You guys really need to step your game up or you might start losing customers. I'm just saying. Thank you for your time. Have a great day!
3543 people found this review useful